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package RT::Extension::Converter::RT3; |
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1702
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use warnings; |
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26
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use strict; |
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26
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use base qw(Class::Accessor::Fast); |
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87
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__PACKAGE__->mk_accessors(qw(config _merge_list)); |
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1
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709
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use RT::Extension::Converter::RT3::Config; |
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9
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1121
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use Encode; |
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18145
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1
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126
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1
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783
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use Date::Format; |
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7603
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84
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1
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1426
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use MIME::Parser; |
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136967
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11
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use Carp; |
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8009
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=head1 NAME |
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16
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RT::Extension::Converter::RT3 - Handle the RT3 side of a conversion |
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=head1 SYNOPSIS |
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21
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use RT::Extension::Converter::RT3; |
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my $converter = RT::Extension::Converter::RT3->new; |
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24
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=head1 DESCRIPTION |
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26
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Object that should be used by converter scripts to |
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28
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=head1 METHODS |
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30
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=head2 new |
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31
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32
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Returns a converter object after setting up things such as the config |
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33
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34
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=cut |
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35
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36
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sub new { |
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37
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0
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0
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1
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my $class = shift; |
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38
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39
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0
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my $self = $class->SUPER::new(@_); |
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40
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0
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$self->config(RT::Extension::Converter::RT3::Config->new); |
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41
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0
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return $self; |
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42
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} |
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43
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44
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=head2 config |
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45
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46
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Returns a config object |
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47
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48
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=head2 create_user |
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49
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50
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Creates a new user, expects a hash of valid values for RT3's |
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51
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User::Create method plus one special SuperUser argument |
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52
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that will cause SuperUser rights to be granted after creation |
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53
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54
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returns an RT::User object, or undef on failure |
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55
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56
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=cut |
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57
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58
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sub create_user { |
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59
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0
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0
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1
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my $self = shift; |
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60
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0
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my %args = ( Privileged => 1, @_ ); |
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61
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62
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# this is very RT1'y, because we kept super user rights |
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63
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# in the users table |
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64
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0
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my $is_superuser = delete $args{SuperUser}; |
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65
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0
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0
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if ($args{Name} eq 'root') { |
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66
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0
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$is_superuser = 1; |
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67
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} |
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68
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69
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0
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my $user = RT::User->new($RT::SystemUser); |
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70
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71
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0
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%args = %{$self->_encode_data(\%args)}; |
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0
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72
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0
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$user->Load( $args{Name} ); |
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73
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74
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0
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0
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if ($user->Id) { |
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75
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0
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0
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print "\nLoaded ".$user->Name." from the database" if $self->config->debug; |
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76
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0
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return $user; |
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77
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} |
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78
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79
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0
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local $RT::MinimumPasswordLength = 1; # some people from RT1 have short passwords |
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80
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0
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my ($val, $msg) = $user->Create( %args ); |
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81
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82
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0
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0
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if ($val) { |
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83
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0
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0
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print "\nAdded user ".$user->Name if $self->config->debug; |
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84
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0
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0
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if ($is_superuser) { |
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85
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0
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$user->PrincipalObj->GrantRight( Right => 'SuperUser', Object => $RT::System ); |
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86
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0
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0
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print " as superuser" if $self->config->debug; |
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87
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} |
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88
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0
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return $user; |
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89
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} else { |
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90
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0
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print "\nfailed to create user $args{Name}: $msg"; |
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91
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0
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return; |
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92
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} |
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93
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94
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} |
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95
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96
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=head2 create_queue |
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97
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98
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Creates a new queue, expects a hash of valid values for RT3's |
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99
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Queue::Create method |
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100
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101
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returns an RT::Queue object, or undef on failure |
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102
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103
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=cut |
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104
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105
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sub create_queue { |
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106
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0
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0
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1
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my $self = shift; |
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107
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0
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my %args = @_; |
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108
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109
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# RT3 really doesn't like undef arguments |
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110
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0
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%args = map { $_ => $args{$_} } grep { defined $args{$_} } keys %args; |
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0
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0
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111
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112
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0
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my $queue = RT::Queue->new($RT::SystemUser); |
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113
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114
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0
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%args = %{$self->_encode_data(\%args)}; |
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0
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115
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# Try to load up the current queue by name. avoids duplication. |
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116
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0
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$queue->Load($args{Name}); |
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117
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118
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#if the queue isn't there, create one. |
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119
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0
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0
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if ($queue->id) { |
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120
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0
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0
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print "\nLoaded queue ".$queue->Name." from the database" if $self->config->debug; |
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121
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0
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return $queue; |
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122
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} |
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123
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124
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0
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my ($val, $msg) = $queue->Create(%args); |
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125
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126
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0
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0
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if ($val) { |
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127
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0
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0
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print "\nAdded queue ".$queue->Name if $self->config->debug; |
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128
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0
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return $queue; |
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129
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} else { |
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130
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0
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print "\nfailed to create queue [$args{Name}]: $msg"; |
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131
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0
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return; |
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132
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} |
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133
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134
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} |
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135
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136
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=head3 create_queue_area |
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137
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138
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Takes |
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139
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Queue => RT::Queue, Area => Area's name |
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140
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141
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Returns an error message if making the appropriate custom fields fails. |
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142
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Otherwise returns the empty string |
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143
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144
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This is rather RT1 specific. RT2 has a more hierarchical Keyword |
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145
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option that translates into CFs. Areas are the RT1 "custom field" |
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146
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but there was only one of them, so we just make an RT3 Custom Field |
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147
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called Area and whack a simple select list into it |
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148
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149
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=cut |
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150
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151
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sub create_queue_area { |
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152
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0
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0
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1
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my $self = shift; |
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153
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0
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my %args = @_; |
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154
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0
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my $queue = delete $args{Queue}; |
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155
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156
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0
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%args = %{$self->_encode_data(\%args)}; |
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0
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157
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158
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0
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my $cf = $self->_create_queue_area_cf($queue); |
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159
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160
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0
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0
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if ($self->config->debug) { |
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161
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0
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print "\nAdding $args{Area} to the area for ".$queue->Name; |
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162
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} |
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163
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164
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0
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my ($val,$msg) = $cf->AddValue( Name => $args{Area} ); |
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165
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0
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0
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return $val ? '' : $msg ; |
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166
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} |
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167
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168
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=head3 _create_queue_area_cf |
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169
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170
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Wraps up the nasty logic of loading/creating a CF for the area |
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171
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172
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=cut |
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173
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174
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sub _create_queue_area_cf { |
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175
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0
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0
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my $self = shift; |
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176
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0
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my $queue = shift; |
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177
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178
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# load up the custom field |
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179
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0
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my $cf = RT::CustomField->new($RT::SystemUser); |
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180
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0
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$cf->LoadByName( |
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181
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Name => 'Area', |
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182
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Queue => $queue->Id |
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183
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); |
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184
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185
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# look for an existing cf not assigned to this queue yet |
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186
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0
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0
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unless ($cf->Id) { |
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187
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0
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$cf->LoadByName( Name => 'Area' ); |
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188
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0
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0
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if ($cf->Id) { |
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189
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0
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$cf->AddToObject( $queue ); |
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190
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} |
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191
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} |
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192
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193
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0
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0
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unless ($cf->Id) { |
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194
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0
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$cf->Create( |
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195
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Name => 'Area', |
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196
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Type => 'SelectSingle', |
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197
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Queue => $queue->Id |
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198
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); |
|
199
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|
|
} |
|
200
|
0
|
0
|
|
|
|
|
unless ( $cf->Id ) { |
|
201
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0
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|
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|
|
|
print "\nCouldn't create custom field Area for queue" . $queue->Name; |
|
202
|
|
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|
|
|
|
} |
|
203
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|
204
|
0
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|
return $cf; |
|
205
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|
206
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|
} |
|
207
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|
208
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|
|
=head2 create_queue_acl |
|
209
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|
210
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|
|
Takes |
|
211
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|
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Queue => RT::Queue |
|
212
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|
|
Acl => acl data from RT1 |
|
213
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|
214
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|
|
Sets a number of new rights based on the old display/manipulate/admin |
|
215
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|
|
categories. This should probably be reworked manually to use groups |
|
216
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|
|
once RT3 is being tested. But, if you have a lot of users, this will |
|
217
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|
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|
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at least get you converted. |
|
218
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|
219
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|
|
XXX Possibly create 3 groups, granting rights on the queues and |
|
220
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|
|
adding users to the groups, rather than doing individual rights |
|
221
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222
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=cut |
|
223
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|
224
|
|
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|
|
|
sub create_queue_acl { |
|
225
|
0
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|
0
|
1
|
|
my $self = shift; |
|
226
|
0
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|
|
|
my %args = @_; |
|
227
|
|
|
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|
|
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|
228
|
0
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|
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|
|
|
my $queue = $args{Queue}; |
|
229
|
0
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|
|
|
|
|
my $acl = $args{Acl}; |
|
230
|
0
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|
|
|
|
|
my $username = delete $acl->{user_id}; |
|
231
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|
232
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|
233
|
0
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|
|
|
my %rightlist = ( |
|
234
|
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|
|
display => [qw(SeeQueue ShowTemplate ShowScrips |
|
235
|
|
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|
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|
|
ShowTicket ShowTicketComments)], |
|
236
|
|
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|
|
manipulate => [qw(CreateTicket ReplyToTicket CommentOnTicket |
|
237
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|
|
|
OwnTicket ModifyTicket DeleteTicket)], |
|
238
|
|
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|
|
admin => [qw(ModifyACL ModifyQueueWatchers AdminCustomField |
|
239
|
|
|
|
|
|
|
ModifyTemplate ModifyScrips)] |
|
240
|
|
|
|
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|
|
); |
|
241
|
|
|
|
|
|
|
|
|
242
|
0
|
0
|
|
|
|
|
my @rights = map { @{$rightlist{$_}||[]} } keys %$acl; |
|
|
0
|
|
|
|
|
|
|
|
|
0
|
|
|
|
|
|
|
|
243
|
|
|
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|
|
|
|
244
|
0
|
0
|
|
|
|
|
return unless @rights; |
|
245
|
|
|
|
|
|
|
|
|
246
|
0
|
|
|
|
|
|
my $user = RT::User->new($RT::SystemUser); |
|
247
|
0
|
|
|
|
|
|
$user->Load($username); |
|
248
|
|
|
|
|
|
|
|
|
249
|
0
|
0
|
|
|
|
|
unless ($user->id) { |
|
250
|
0
|
|
|
|
|
|
return "\nCouldn't find user $username Not granting rights\n"; |
|
251
|
|
|
|
|
|
|
} |
|
252
|
|
|
|
|
|
|
|
|
253
|
0
|
|
|
|
|
|
my $principal = $user->PrincipalObj; |
|
254
|
|
|
|
|
|
|
|
|
255
|
0
|
0
|
|
|
|
|
print "\nAdding rights for $username to ".$queue->Name if $self->config->debug; |
|
256
|
0
|
|
|
|
|
|
foreach my $right (@rights) { |
|
257
|
0
|
0
|
|
|
|
|
print "...$right" if $self->config->debug; |
|
258
|
0
|
|
|
|
|
|
my ($val,$msg) = $principal->GrantRight( Right => $right, |
|
259
|
|
|
|
|
|
|
Object => $queue); |
|
260
|
0
|
0
|
|
|
|
|
unless ($val) { |
|
261
|
0
|
|
|
|
|
|
return "\nFailed to grant $right to $username: $msg\n"; |
|
262
|
|
|
|
|
|
|
} |
|
263
|
|
|
|
|
|
|
} |
|
264
|
|
|
|
|
|
|
|
|
265
|
0
|
0
|
|
|
|
|
print "...adding as AdminCc." if $self->config->debug; |
|
266
|
0
|
|
|
|
|
|
my ($val,$msg) = $queue->AddWatcher( Type => 'AdminCC', |
|
267
|
|
|
|
|
|
|
PrincipalId => $principal->Id ); |
|
268
|
0
|
0
|
|
|
|
|
unless ($val) { |
|
269
|
0
|
|
|
|
|
|
return "\nFailed to make $username an AdminCc: $msg\n"; |
|
270
|
|
|
|
|
|
|
} |
|
271
|
|
|
|
|
|
|
|
|
272
|
0
|
|
|
|
|
|
return; |
|
273
|
|
|
|
|
|
|
} |
|
274
|
|
|
|
|
|
|
|
|
275
|
|
|
|
|
|
|
=head3 create_ticket |
|
276
|
|
|
|
|
|
|
|
|
277
|
|
|
|
|
|
|
Takes arguments similar to RT3::Ticket's Create. |
|
278
|
|
|
|
|
|
|
Will take a Requestors argument and try to chop it up into |
|
279
|
|
|
|
|
|
|
individual Requestor values. |
|
280
|
|
|
|
|
|
|
|
|
281
|
|
|
|
|
|
|
=cut |
|
282
|
|
|
|
|
|
|
|
|
283
|
|
|
|
|
|
|
sub create_ticket { |
|
284
|
0
|
|
|
0
|
1
|
|
my $self = shift; |
|
285
|
0
|
|
|
|
|
|
my %args = @_; |
|
286
|
|
|
|
|
|
|
|
|
287
|
|
|
|
|
|
|
# track what merges need to be done later, after all |
|
288
|
|
|
|
|
|
|
# the tickets are created (Rather than playing games |
|
289
|
|
|
|
|
|
|
# to see if the ticket we're merging into has been |
|
290
|
|
|
|
|
|
|
# created yet) |
|
291
|
0
|
0
|
0
|
|
|
|
if ($args{EffectiveId} && $args{EffectiveId} != $args{id}) { |
|
292
|
0
|
|
|
|
|
|
print "merging into $args{EffectiveId}"; |
|
293
|
0
|
|
|
|
|
|
$self->_merges( ticket => $args{id}, |
|
294
|
|
|
|
|
|
|
into => $args{EffectiveId} ); |
|
295
|
0
|
|
|
|
|
|
$args{Status} = 'resolved'; |
|
296
|
|
|
|
|
|
|
} |
|
297
|
|
|
|
|
|
|
|
|
298
|
0
|
0
|
|
|
|
|
if ($args{Status} eq 'dead') { |
|
299
|
0
|
|
|
|
|
|
$args{Status} = 'resolved'; |
|
300
|
|
|
|
|
|
|
} |
|
301
|
|
|
|
|
|
|
|
|
302
|
0
|
|
|
|
|
|
my @requestors = split(',',$args{Requestors}); |
|
303
|
|
|
|
|
|
|
|
|
304
|
|
|
|
|
|
|
# if they had an old queue, stuff the new one into general |
|
305
|
0
|
|
|
|
|
|
my $queue = new RT::Queue($RT::SystemUser); |
|
306
|
0
|
|
|
|
|
|
$queue->Load($args{Queue}); |
|
307
|
0
|
0
|
|
|
|
|
unless ($queue->id) { |
|
308
|
0
|
|
|
|
|
|
print "...can't find queue id for $args{id} queue $args{Queue} - using default"; |
|
309
|
0
|
|
|
|
|
|
$queue->Load($self->config->default_queue); |
|
310
|
|
|
|
|
|
|
} |
|
311
|
0
|
|
|
|
|
|
$args{Queue} = $queue; |
|
312
|
|
|
|
|
|
|
|
|
313
|
|
|
|
|
|
|
# RT1 stored dates in "Seconds from the epoch" so we |
|
314
|
|
|
|
|
|
|
# need to convert that to ISO so RT3 can grok it |
|
315
|
0
|
|
|
|
|
|
foreach my $type (qw(Due Told Created Updated)) { |
|
316
|
0
|
0
|
0
|
|
|
|
if (defined $args{$type} && $args{$type} =~ /^\d+$/) { |
|
317
|
0
|
|
|
|
|
|
my $date = new RT::Date($RT::SystemUser); |
|
318
|
0
|
|
|
|
|
|
$date->Set( Format => 'unix', Value => $args{$type} ); |
|
319
|
0
|
|
|
|
|
|
$args{$type} = $date->ISO; |
|
320
|
|
|
|
|
|
|
} |
|
321
|
|
|
|
|
|
|
} |
|
322
|
|
|
|
|
|
|
|
|
323
|
0
|
0
|
0
|
|
|
|
if ($args{Area} && (my $area = delete $args{Area})) { |
|
324
|
0
|
0
|
|
|
|
|
print "setting Area $area" if $self->config->debug; |
|
325
|
0
|
|
|
|
|
|
my $cf_obj = $queue->CustomField('Area'); |
|
326
|
0
|
|
|
|
|
|
$args{'CustomField-'.$cf_obj->Id} = $area;; |
|
327
|
|
|
|
|
|
|
} |
|
328
|
|
|
|
|
|
|
|
|
329
|
0
|
|
|
|
|
|
my $ticket = new RT::Ticket($RT::SystemUser); |
|
330
|
0
|
|
|
|
|
|
my ($val, $msg) = $ticket->Import(Requestor => \@requestors, %args); |
|
331
|
0
|
0
|
|
|
|
|
die $msg unless $val; |
|
332
|
|
|
|
|
|
|
|
|
333
|
0
|
0
|
|
|
|
|
if ($args{Told}) { |
|
334
|
|
|
|
|
|
|
# Create/Import doesn't bubble Told up properly in some RT3.6.3 and earlier |
|
335
|
0
|
|
|
|
|
|
$ticket->__Set( Field => 'Told', Value => $args{Told} ); |
|
336
|
|
|
|
|
|
|
} |
|
337
|
|
|
|
|
|
|
|
|
338
|
0
|
|
|
|
|
|
return $ticket; |
|
339
|
|
|
|
|
|
|
} |
|
340
|
|
|
|
|
|
|
|
|
341
|
|
|
|
|
|
|
=head3 create_transactions |
|
342
|
|
|
|
|
|
|
|
|
343
|
|
|
|
|
|
|
takes Path => /path/to/transaction/file, Ticket => RT::Ticket, |
|
344
|
|
|
|
|
|
|
Transactions => [arrayref of transaction data] |
|
345
|
|
|
|
|
|
|
|
|
346
|
|
|
|
|
|
|
=cut |
|
347
|
|
|
|
|
|
|
|
|
348
|
|
|
|
|
|
|
sub create_transactions { |
|
349
|
0
|
|
|
0
|
1
|
|
my $self = shift; |
|
350
|
0
|
|
|
|
|
|
my %args = @_; |
|
351
|
0
|
|
|
|
|
|
my $ticket = $args{Ticket}; |
|
352
|
0
|
|
|
|
|
|
my $path = $args{Path}; |
|
353
|
|
|
|
|
|
|
|
|
354
|
0
|
|
|
|
|
|
my $Status = "open"; |
|
355
|
0
|
|
|
|
|
|
my $Queue = "(unknown)"; |
|
356
|
0
|
|
|
|
|
|
my $Area = ''; |
|
357
|
0
|
|
|
|
|
|
my $Subject = ''; |
|
358
|
0
|
|
|
|
|
|
my $Owner = $RT::Nobody->Id; |
|
359
|
0
|
|
|
|
|
|
my $Requestor = $RT::Nobody->Id; |
|
360
|
0
|
|
|
|
|
|
my $Priority = $ticket->InitialPriority(); |
|
361
|
0
|
|
|
|
|
|
my $FinalPriority = $ticket->Priority(); |
|
362
|
|
|
|
|
|
|
|
|
363
|
0
|
|
|
|
|
|
foreach my $txn (@{$args{Transactions}}) { |
|
|
0
|
|
|
|
|
|
|
|
364
|
0
|
|
|
|
|
|
my (%trans_args, $MIMEObj); |
|
365
|
|
|
|
|
|
|
|
|
366
|
0
|
|
|
|
|
|
print "t"; |
|
367
|
|
|
|
|
|
|
|
|
368
|
0
|
|
|
|
|
|
my $load_content = 0; |
|
369
|
0
|
|
|
|
|
|
$trans_args{'Type'} = ''; |
|
370
|
0
|
|
|
|
|
|
$trans_args{'Field'} = ''; |
|
371
|
|
|
|
|
|
|
|
|
372
|
0
|
0
|
0
|
|
|
|
if ( ( $txn->{type} eq 'create' ) or ($txn->{type} eq 'import') ) { |
|
|
|
0
|
|
|
|
|
|
|
|
|
0
|
|
|
|
|
|
|
|
|
0
|
|
|
|
|
|
|
|
|
0
|
|
|
|
|
|
|
|
|
0
|
|
|
|
|
|
|
|
|
0
|
|
|
|
|
|
|
|
|
0
|
|
|
|
|
|
|
|
|
0
|
|
|
|
|
|
|
|
|
0
|
|
|
|
|
|
|
|
|
0
|
|
|
|
|
|
|
|
|
0
|
|
|
|
|
|
|
|
|
0
|
|
|
|
|
|
|
|
|
0
|
|
|
|
|
|
|
373
|
0
|
|
|
|
|
|
$load_content = 1; |
|
374
|
0
|
|
|
|
|
|
$trans_args{'Type'} = "Create"; |
|
375
|
|
|
|
|
|
|
} |
|
376
|
|
|
|
|
|
|
elsif ( $txn->{type} eq 'status' ) { |
|
377
|
0
|
|
|
|
|
|
$trans_args{'Type'} = "Status"; |
|
378
|
0
|
|
|
|
|
|
$trans_args{'Field'} = "Status"; |
|
379
|
0
|
|
|
|
|
|
$trans_args{'OldValue'} = $Status; |
|
380
|
0
|
|
|
|
|
|
$trans_args{'NewValue'} = $txn->{trans_data}; |
|
381
|
0
|
|
|
|
|
|
$Status = $txn->{trans_data}; |
|
382
|
|
|
|
|
|
|
} |
|
383
|
|
|
|
|
|
|
elsif ( $txn->{type} eq 'correspond' ) { |
|
384
|
0
|
|
|
|
|
|
$load_content = 1; |
|
385
|
0
|
|
|
|
|
|
$trans_args{'Type'} = "Correspond"; |
|
386
|
|
|
|
|
|
|
} |
|
387
|
|
|
|
|
|
|
elsif ( $txn->{type} eq 'comments' ) { |
|
388
|
0
|
|
|
|
|
|
$load_content = 1; |
|
389
|
0
|
|
|
|
|
|
$trans_args{'Type'} = "Comment"; |
|
390
|
|
|
|
|
|
|
} |
|
391
|
|
|
|
|
|
|
elsif ( $txn->{type} eq 'queue_id' ) { |
|
392
|
0
|
|
|
|
|
|
$trans_args{'Type'} = "Set"; |
|
393
|
0
|
|
|
|
|
|
$trans_args{'Field'} = "Queue"; |
|
394
|
0
|
|
|
|
|
|
$trans_args{'OldValue'} = $Queue; |
|
395
|
0
|
|
|
|
|
|
$trans_args{'NewValue'} = $txn->{trans_data}; |
|
396
|
0
|
|
|
|
|
|
$Queue = $txn->{trans_data}; |
|
397
|
|
|
|
|
|
|
} |
|
398
|
|
|
|
|
|
|
elsif ( $txn->{type} eq 'owner' ) { |
|
399
|
|
|
|
|
|
|
|
|
400
|
0
|
|
|
|
|
|
$trans_args{'Type'} = "Owner"; |
|
401
|
0
|
|
|
|
|
|
$trans_args{'Field'} ="Owner"; |
|
402
|
0
|
|
|
|
|
|
$trans_args{'OldValue'} = $Owner; |
|
403
|
0
|
|
0
|
|
|
|
$txn->{trans_data} ||= 'Nobody'; |
|
404
|
|
|
|
|
|
|
|
|
405
|
0
|
|
|
|
|
|
my $new_user = RT::User->new($RT::SystemUser); |
|
406
|
0
|
|
|
|
|
|
$new_user->Load($txn->{'trans_data'}); |
|
407
|
0
|
|
|
|
|
|
$trans_args{'NewValue'} = $new_user->Id; |
|
408
|
|
|
|
|
|
|
|
|
409
|
0
|
|
|
|
|
|
my $actor = new RT::User($RT::SystemUser); |
|
410
|
0
|
0
|
|
|
|
|
$txn->{actor} = 'RT_System' if ($txn->{actor} eq '_rt_system'); |
|
411
|
0
|
|
|
|
|
|
$actor->Load($txn->{actor}); |
|
412
|
|
|
|
|
|
|
|
|
413
|
|
|
|
|
|
|
#take/give |
|
414
|
|
|
|
|
|
|
|
|
415
|
0
|
0
|
|
|
|
|
$Owner = $RT::Nobody->Id unless ($Owner); |
|
416
|
|
|
|
|
|
|
|
|
417
|
0
|
0
|
0
|
|
|
|
if ($Owner == $RT::Nobody->Id && |
|
|
|
0
|
0
|
|
|
|
|
|
|
|
0
|
|
|
|
|
|
|
418
|
|
|
|
|
|
|
$txn->{trans_data} eq $txn->{actor} ) { |
|
419
|
0
|
|
|
|
|
|
$trans_args{'Type'} = 'Take'; |
|
420
|
|
|
|
|
|
|
} elsif ( $Owner == $actor->Id && |
|
421
|
|
|
|
|
|
|
$new_user->Id == $RT::Nobody->Id ) { |
|
422
|
0
|
|
|
|
|
|
$trans_args{'Type'} = 'Untake'; |
|
423
|
|
|
|
|
|
|
} elsif ( $Owner != $RT::Nobody->Id) { |
|
424
|
0
|
|
|
|
|
|
$trans_args{'Type'} = 'Steal'; |
|
425
|
|
|
|
|
|
|
} else { |
|
426
|
0
|
|
|
|
|
|
$trans_args{'Type'} = 'Give'; |
|
427
|
|
|
|
|
|
|
} |
|
428
|
|
|
|
|
|
|
|
|
429
|
0
|
|
|
|
|
|
$Owner = $new_user->Id; |
|
430
|
|
|
|
|
|
|
|
|
431
|
|
|
|
|
|
|
} |
|
432
|
|
|
|
|
|
|
elsif ( $txn->{type} eq 'effective_sn' ) { |
|
433
|
0
|
|
|
|
|
|
$trans_args{'Type'} = "AddLink"; |
|
434
|
0
|
|
|
|
|
|
$trans_args{'Field'} ="MemberOf"; |
|
435
|
0
|
|
|
|
|
|
$trans_args{'Data'} = "Ticket ". $ticket->Id. |
|
436
|
|
|
|
|
|
|
" MergedInto ticket ". $txn->{trans_data}; |
|
437
|
|
|
|
|
|
|
|
|
438
|
|
|
|
|
|
|
} |
|
439
|
|
|
|
|
|
|
elsif ( $txn->{type} eq 'area' ) { |
|
440
|
0
|
|
|
|
|
|
$trans_args{'Type'} = "CustomField"; |
|
441
|
0
|
|
|
|
|
|
$trans_args{'OldValue'} = $Area; |
|
442
|
0
|
|
|
|
|
|
$trans_args{'NewValue'} = $txn->{trans_data}; |
|
443
|
0
|
|
|
|
|
|
$Area = $txn->{trans_data}; |
|
444
|
|
|
|
|
|
|
} |
|
445
|
|
|
|
|
|
|
elsif ( $txn->{type} eq 'requestors' ) { |
|
446
|
|
|
|
|
|
|
# RT1 removed requestors by recording a transaction with |
|
447
|
|
|
|
|
|
|
# '' for trans_data. For RT3 we need to say "DelWatcher" |
|
448
|
|
|
|
|
|
|
# AND tell RT which requestor we're nuking. |
|
449
|
0
|
|
|
|
|
|
$trans_args{'Field'} ="Requestor"; |
|
450
|
|
|
|
|
|
|
|
|
451
|
0
|
0
|
|
|
|
|
if ($txn->{trans_data}) { |
|
452
|
0
|
|
|
|
|
|
$trans_args{'Type'} = "AddWatcher"; |
|
453
|
|
|
|
|
|
|
# earlier RTs stored email addresses in the Transaction |
|
454
|
|
|
|
|
|
|
# RT3 calls Load on that address and goes splody |
|
455
|
|
|
|
|
|
|
# since Load only works on id/username |
|
456
|
0
|
|
|
|
|
|
my $user = $self->_load_or_create_user(EmailAddress => $txn->{trans_data}); |
|
457
|
0
|
|
|
|
|
|
$trans_args{NewValue} = $user->Id; |
|
458
|
0
|
|
|
|
|
|
$Requestor = $user->Id; |
|
459
|
|
|
|
|
|
|
} else { |
|
460
|
0
|
|
|
|
|
|
$trans_args{Type} = "DelWatcher"; |
|
461
|
0
|
|
|
|
|
|
$trans_args{OldValue} = $Requestor; |
|
462
|
|
|
|
|
|
|
} |
|
463
|
|
|
|
|
|
|
} |
|
464
|
|
|
|
|
|
|
elsif ( $txn->{type} eq 'date_due' ) { |
|
465
|
0
|
|
|
|
|
|
$trans_args{'Type'} = "Set"; |
|
466
|
0
|
|
|
|
|
|
$trans_args{'Field'} ="Due"; |
|
467
|
0
|
|
|
|
|
|
my $date = new RT::Date($RT::SystemUser); |
|
468
|
0
|
|
|
|
|
|
$date->Set( Format=>'unix', Value=>$txn->{trans_data} ); |
|
469
|
0
|
|
|
|
|
|
$trans_args{'NewValue'} = $date->ISO(); |
|
470
|
|
|
|
|
|
|
} |
|
471
|
|
|
|
|
|
|
elsif ( $txn->{type} eq 'subject' ) { |
|
472
|
0
|
|
|
|
|
|
$trans_args{'Type'} = "Set"; |
|
473
|
0
|
|
|
|
|
|
$trans_args{'Field'} ="Subject"; |
|
474
|
0
|
|
|
|
|
|
$trans_args{'OldValue'} = $Subject; |
|
475
|
0
|
|
|
|
|
|
$trans_args{'NewValue'} = $txn->{trans_data}; |
|
476
|
0
|
|
|
|
|
|
$Subject = $txn->{trans_data}; |
|
477
|
|
|
|
|
|
|
|
|
478
|
|
|
|
|
|
|
} |
|
479
|
|
|
|
|
|
|
elsif ( $txn->{type} eq 'priority' ) { |
|
480
|
0
|
|
|
|
|
|
$trans_args{'Type'} = "Set"; |
|
481
|
0
|
|
|
|
|
|
$trans_args{'Field'} ="Priority"; |
|
482
|
0
|
|
|
|
|
|
$trans_args{'OldValue'} = $Priority; |
|
483
|
0
|
|
|
|
|
|
$trans_args{'NewValue'} = $txn->{'trans_data'}; |
|
484
|
0
|
|
|
|
|
|
$Priority = $txn->{'trans_data'}; |
|
485
|
|
|
|
|
|
|
|
|
486
|
|
|
|
|
|
|
} |
|
487
|
|
|
|
|
|
|
elsif ( $txn->{type} eq 'final_priority' ) { |
|
488
|
0
|
|
|
|
|
|
$trans_args{'Type'} = "Set"; |
|
489
|
0
|
|
|
|
|
|
$trans_args{'Field'} ="FinalPriority"; |
|
490
|
0
|
|
|
|
|
|
$trans_args{'OldValue'} = $FinalPriority; |
|
491
|
0
|
|
|
|
|
|
$trans_args{'NewValue'} = $txn->{'trans_data'}; |
|
492
|
0
|
|
|
|
|
|
$FinalPriority = $txn->{'trans_data'}; |
|
493
|
|
|
|
|
|
|
|
|
494
|
|
|
|
|
|
|
} |
|
495
|
|
|
|
|
|
|
elsif ( $txn->{type} eq 'date_told' ) { |
|
496
|
0
|
|
|
|
|
|
$trans_args{'Type'} = "Set"; |
|
497
|
0
|
|
|
|
|
|
$trans_args{'Field'} = "Told"; |
|
498
|
|
|
|
|
|
|
|
|
499
|
0
|
|
|
|
|
|
my $date = new RT::Date($RT::SystemUser); |
|
500
|
0
|
|
|
|
|
|
$date->Set( Format=>'unix', Value=>$txn->{trans_data} ); |
|
501
|
0
|
|
|
|
|
|
$trans_args{'NewValue'} = $date->ISO(); |
|
502
|
|
|
|
|
|
|
|
|
503
|
|
|
|
|
|
|
} else { |
|
504
|
0
|
|
|
|
|
|
die "unrecognized transaction type: $txn->{type}"; |
|
505
|
|
|
|
|
|
|
} |
|
506
|
|
|
|
|
|
|
|
|
507
|
0
|
|
|
|
|
|
my $filename = $txn->{serial_num}.".".$txn->{id}; |
|
508
|
|
|
|
|
|
|
|
|
509
|
0
|
0
|
|
|
|
|
if ( $load_content ) { |
|
510
|
0
|
0
|
|
|
|
|
if (my $trans_file = $self->_find_transaction_file(Path => $args{Path}, |
|
511
|
|
|
|
|
|
|
Date => $txn->{trans_date}, |
|
512
|
|
|
|
|
|
|
Filename => $filename ) ) { |
|
513
|
0
|
|
|
|
|
|
$MIMEObj = $self->_process_transaction_file(File => $trans_file); |
|
514
|
|
|
|
|
|
|
} |
|
515
|
|
|
|
|
|
|
} |
|
516
|
|
|
|
|
|
|
|
|
517
|
|
|
|
|
|
|
|
|
518
|
0
|
0
|
|
|
|
|
if ( $trans_args{'Type'} ) { |
|
519
|
|
|
|
|
|
|
|
|
520
|
0
|
|
|
|
|
|
my $User; |
|
521
|
0
|
0
|
|
|
|
|
if ($txn->{actor}) { |
|
522
|
0
|
|
|
|
|
|
$User = $self->_load_or_create_user(EmailAddress => $txn->{actor}); |
|
523
|
|
|
|
|
|
|
} else { |
|
524
|
0
|
|
|
|
|
|
$User = RT::User->new($RT::System); |
|
525
|
0
|
|
|
|
|
|
$User->Load($RT::Nobody->Id); |
|
526
|
|
|
|
|
|
|
} |
|
527
|
0
|
|
|
|
|
|
my $created = new RT::Date($RT::SystemUser); |
|
528
|
0
|
|
|
|
|
|
$created->Set( Format=>'unix', Value=>$txn->{'trans_date'}); |
|
529
|
|
|
|
|
|
|
|
|
530
|
0
|
|
|
|
|
|
my $trans = new RT::Transaction($User); |
|
531
|
|
|
|
|
|
|
|
|
532
|
|
|
|
|
|
|
# Allow us to set the 'Created' attribute. |
|
533
|
0
|
|
|
|
|
|
$trans->{'_AccessibleCache'}{Created} = { 'read'=>1, 'write'=>1 }; |
|
534
|
0
|
|
|
|
|
|
$trans->{'_AccessibleCache'}{Creator} = { 'read'=>1, 'auto'=>1 }; |
|
535
|
|
|
|
|
|
|
|
|
536
|
0
|
|
|
|
|
|
my ($transaction, $msg) = |
|
537
|
|
|
|
|
|
|
$trans->Create( Ticket => $ticket->Id, |
|
538
|
|
|
|
|
|
|
Type => $trans_args{'Type'}, |
|
539
|
|
|
|
|
|
|
Data => $trans_args{'Data'}, |
|
540
|
|
|
|
|
|
|
Field => $trans_args{'Field'}, |
|
541
|
|
|
|
|
|
|
NewValue => $trans_args{'NewValue'}, |
|
542
|
|
|
|
|
|
|
OldValue => $trans_args{'OldValue'}, |
|
543
|
|
|
|
|
|
|
MIMEObj => $MIMEObj, |
|
544
|
|
|
|
|
|
|
Created => $created->ISO, |
|
545
|
|
|
|
|
|
|
ActivateScrips => 0 |
|
546
|
|
|
|
|
|
|
); |
|
547
|
|
|
|
|
|
|
|
|
548
|
0
|
0
|
|
|
|
|
unless ($transaction) { |
|
549
|
0
|
|
|
|
|
|
die("Couldn't create transaction for $txn->{id} $msg\n") |
|
550
|
|
|
|
|
|
|
} |
|
551
|
|
|
|
|
|
|
} else { |
|
552
|
0
|
|
|
|
|
|
die "Couldn't parse ". $txn->{id}; |
|
553
|
|
|
|
|
|
|
} |
|
554
|
|
|
|
|
|
|
} |
|
555
|
0
|
|
|
|
|
|
return $ticket; |
|
556
|
|
|
|
|
|
|
} |
|
557
|
|
|
|
|
|
|
|
|
558
|
|
|
|
|
|
|
=head3 _find_transaction_file |
|
559
|
|
|
|
|
|
|
|
|
560
|
|
|
|
|
|
|
RT1 would sometimes get confused about timezones and store |
|
561
|
|
|
|
|
|
|
a file in tomorrow or yesterday's path. Go find the file. |
|
562
|
|
|
|
|
|
|
|
|
563
|
|
|
|
|
|
|
=cut |
|
564
|
|
|
|
|
|
|
|
|
565
|
|
|
|
|
|
|
sub _find_transaction_file { |
|
566
|
0
|
|
|
0
|
|
|
my $self = shift; |
|
567
|
0
|
|
|
|
|
|
my %args = @_; |
|
568
|
|
|
|
|
|
|
|
|
569
|
0
|
|
|
|
|
|
my @files; |
|
570
|
0
|
|
|
|
|
|
foreach my $date ($args{Date},$args{Date}+43200,$args{Date}-43200) { |
|
571
|
|
|
|
|
|
|
|
|
572
|
0
|
|
|
|
|
|
my $file = time2str("$args{Path}/%Y/%b/%e/",$date,'PST'); |
|
573
|
0
|
|
|
|
|
|
$file .= $args{Filename}; |
|
574
|
0
|
|
|
|
|
|
$file =~ s/ //; |
|
575
|
|
|
|
|
|
|
|
|
576
|
0
|
0
|
|
|
|
|
print "\nTesting $file" if $self->config->debug; |
|
577
|
0
|
0
|
|
|
|
|
if (-e $file) { |
|
578
|
0
|
|
|
|
|
|
return $file |
|
579
|
|
|
|
|
|
|
} else { |
|
580
|
0
|
|
|
|
|
|
push @files,$file; |
|
581
|
|
|
|
|
|
|
} |
|
582
|
|
|
|
|
|
|
} |
|
583
|
0
|
|
|
|
|
|
warn "none of @files exist\n"; |
|
584
|
0
|
|
|
|
|
|
return; |
|
585
|
|
|
|
|
|
|
} |
|
586
|
|
|
|
|
|
|
|
|
587
|
|
|
|
|
|
|
=head3 _process_transaction_file |
|
588
|
|
|
|
|
|
|
|
|
589
|
|
|
|
|
|
|
We need to turn the RT1 files back into MIME objects |
|
590
|
|
|
|
|
|
|
This means converting the old Headers Follow line and |
|
591
|
|
|
|
|
|
|
the broken MIME headers into something MIME::Parser |
|
592
|
|
|
|
|
|
|
won't choke on. |
|
593
|
|
|
|
|
|
|
|
|
594
|
|
|
|
|
|
|
=cut |
|
595
|
|
|
|
|
|
|
|
|
596
|
|
|
|
|
|
|
sub _process_transaction_file { |
|
597
|
0
|
|
|
0
|
|
|
my $self = shift; |
|
598
|
0
|
|
|
|
|
|
my %args = @_; |
|
599
|
0
|
|
|
|
|
|
my $trans_file = $args{File}; |
|
600
|
|
|
|
|
|
|
|
|
601
|
0
|
0
|
|
|
|
|
print "\nprocessing file $trans_file" if $self->config->debug; |
|
602
|
|
|
|
|
|
|
|
|
603
|
0
|
0
|
|
|
|
|
open (FILE,"<$trans_file") or die "can't open [$trans_file] $!"; |
|
604
|
|
|
|
|
|
|
|
|
605
|
|
|
|
|
|
|
|
|
606
|
0
|
|
|
|
|
|
my(@headers, @body); |
|
607
|
0
|
|
|
|
|
|
my $headers = 0; |
|
608
|
0
|
|
|
|
|
|
while () { |
|
609
|
0
|
0
|
|
|
|
|
if ( /^--- Headers Follow ---$/ ) { |
|
|
|
0
|
|
|
|
|
|
|
610
|
0
|
|
|
|
|
|
$headers = 1; |
|
611
|
0
|
|
|
|
|
|
next; |
|
612
|
|
|
|
|
|
|
} elsif ( $headers ) { |
|
613
|
0
|
0
|
|
|
|
|
next if /^\s*$/; |
|
614
|
0
|
0
|
|
|
|
|
next if /^>From /; |
|
615
|
0
|
|
|
|
|
|
push @headers, $_; |
|
616
|
|
|
|
|
|
|
} else { |
|
617
|
0
|
|
|
|
|
|
push @body, $_; |
|
618
|
|
|
|
|
|
|
} |
|
619
|
|
|
|
|
|
|
} |
|
620
|
|
|
|
|
|
|
|
|
621
|
|
|
|
|
|
|
#clean up files with false multipart Content-type |
|
622
|
0
|
|
|
|
|
|
my @n_headers; |
|
623
|
0
|
|
|
|
|
|
while ( my $header = shift @headers ) { |
|
624
|
0
|
0
|
|
|
|
|
if ( $header =~ /^content-type:\s*multipart\/(alternative|mixed|report|signed|digest|related)\s*;/i ) { |
|
625
|
0
|
|
|
|
|
|
my $two = 0; |
|
626
|
0
|
|
|
|
|
|
my $boundary; |
|
627
|
0
|
0
|
0
|
|
|
|
if ( $header =~ /;\s*boundary=\s*"?([\-\w\.\=\/\+\%\#]+)"?/i ) { |
|
|
|
0
|
|
|
|
|
|
|
|
|
0
|
|
|
|
|
|
|
|
|
0
|
|
|
|
|
|
|
|
|
0
|
|
|
|
|
|
|
|
|
0
|
|
|
|
|
|
|
628
|
0
|
|
|
|
|
|
$boundary = $1; |
|
629
|
|
|
|
|
|
|
} elsif (( $header =~ /;\s*boundary=\s*$/i ) and ($headers[0] =~ /\s*"?([\-\w\.\=\/\+\%\#]+)"?/i)) { |
|
630
|
|
|
|
|
|
|
#special case for actual boundary on next line |
|
631
|
0
|
|
|
|
|
|
$boundary = $1; |
|
632
|
0
|
|
|
|
|
|
$two = 1; |
|
633
|
|
|
|
|
|
|
} elsif ( $headers[0] =~ /(^|;)\s*boundary=\s*"([ \-\w\.\=\/\+\%\#]+)"/i ) { #embedded space, quotes not optional |
|
634
|
0
|
|
|
|
|
|
$boundary = $2; |
|
635
|
0
|
|
|
|
|
|
$two = 1; |
|
636
|
|
|
|
|
|
|
} elsif ( $headers[0] =~ /(^|;)\s*boundary=\s*"?([\-\w\.\=\/\+\%\#]+)"?/i ) { |
|
637
|
0
|
|
|
|
|
|
$boundary = $2; |
|
638
|
0
|
|
|
|
|
|
$two = 1; |
|
639
|
|
|
|
|
|
|
} elsif ( $headers[1] =~ /(^|;)\s*boundary=\s*"?([\-\w\.\=\/\+\%\#]+)"?/i ) { |
|
640
|
0
|
|
|
|
|
|
$boundary = $2; |
|
641
|
0
|
|
|
|
|
|
$two = 2; |
|
642
|
|
|
|
|
|
|
} elsif ( $headers[2] =~ /(^|;)\s*boundary=\s*"?([\-\w\.\=\/\+\%\#]+)"?/i ) { |
|
643
|
|
|
|
|
|
|
#terrible false laziness. |
|
644
|
0
|
|
|
|
|
|
$boundary = $2; |
|
645
|
0
|
|
|
|
|
|
$two = 3; |
|
646
|
|
|
|
|
|
|
} else { |
|
647
|
0
|
|
|
|
|
|
warn "can\'t parse $header for boundry"; |
|
648
|
|
|
|
|
|
|
} |
|
649
|
0
|
0
|
|
|
|
|
print "looking for $boundary in body\n" if $self->config->debug; |
|
650
|
0
|
0
|
|
|
|
|
unless ( grep /^(\-\-)?\Q$boundary\E(\-\-)?$/, @body ) { |
|
651
|
0
|
|
|
|
|
|
splice(@headers, 0, $two); |
|
652
|
0
|
|
0
|
|
|
|
until ( !scalar(@headers) || $headers[0] =~ /^\S/ ) { |
|
653
|
0
|
|
|
|
|
|
warn "**WARNING throwing away header fragment: ". shift @headers; |
|
654
|
|
|
|
|
|
|
} |
|
655
|
0
|
|
|
|
|
|
warn "false Content-type: header removed\n"; |
|
656
|
0
|
|
|
|
|
|
push @n_headers, "Content-Type: text/plain\n"; |
|
657
|
0
|
|
|
|
|
|
push @n_headers, "X-Content-Type-Munged-By: RT import tool\n"; |
|
658
|
|
|
|
|
|
|
|
|
659
|
0
|
|
|
|
|
|
next; #This is here so we don't push into n_headers |
|
660
|
|
|
|
|
|
|
} |
|
661
|
|
|
|
|
|
|
} |
|
662
|
0
|
|
|
|
|
|
push @n_headers, $header; |
|
663
|
|
|
|
|
|
|
} |
|
664
|
|
|
|
|
|
|
|
|
665
|
0
|
0
|
|
|
|
|
print "..parsing.." if $self->config->debug; |
|
666
|
0
|
|
|
|
|
|
my $parser = new MIME::Parser; |
|
667
|
0
|
|
|
|
|
|
$parser->output_to_core(1); |
|
668
|
0
|
|
|
|
|
|
$parser->extract_nested_messages(0); |
|
669
|
0
|
|
|
|
|
|
my $MIMEObj = $parser->parse_data( [ @n_headers, "\n", "\n", @body ] ); |
|
670
|
0
|
0
|
|
|
|
|
print "parsed.." if $self->config->debug; |
|
671
|
0
|
|
|
|
|
|
return $MIMEObj; |
|
672
|
|
|
|
|
|
|
} |
|
673
|
|
|
|
|
|
|
|
|
674
|
|
|
|
|
|
|
=head3 _load_or_create_user |
|
675
|
|
|
|
|
|
|
|
|
676
|
|
|
|
|
|
|
Given an EmailAddress, Name (username) |
|
677
|
|
|
|
|
|
|
will try to load the user by username first and |
|
678
|
|
|
|
|
|
|
then by EmailAddress. If that fails, a new unprivileged |
|
679
|
|
|
|
|
|
|
user will be created with Name => Name|EmailAddress |
|
680
|
|
|
|
|
|
|
|
|
681
|
|
|
|
|
|
|
Will carp if loading AND creating fail |
|
682
|
|
|
|
|
|
|
Otherwise returns a valid user object |
|
683
|
|
|
|
|
|
|
|
|
684
|
|
|
|
|
|
|
=cut |
|
685
|
|
|
|
|
|
|
|
|
686
|
|
|
|
|
|
|
sub _load_or_create_user { |
|
687
|
0
|
|
|
0
|
|
|
my $self = shift; |
|
688
|
0
|
|
|
|
|
|
my %args = @_; |
|
689
|
0
|
|
0
|
|
|
|
$args{Name} ||= $args{EmailAddress}; |
|
690
|
|
|
|
|
|
|
|
|
691
|
0
|
|
|
|
|
|
my $user_obj = RT::User->new($RT::SystemUser); |
|
692
|
|
|
|
|
|
|
|
|
693
|
0
|
|
|
|
|
|
$user_obj->Load( $args{Name} ); |
|
694
|
0
|
0
|
|
|
|
|
unless ($user_obj->Id) { |
|
695
|
0
|
|
|
|
|
|
$user_obj->LoadByEmail($args{EmailAddress}); |
|
696
|
|
|
|
|
|
|
} |
|
697
|
0
|
0
|
|
|
|
|
unless ($user_obj->Id) { |
|
698
|
0
|
|
|
|
|
|
my ($val, $msg) = $user_obj->Create(%args, |
|
699
|
|
|
|
|
|
|
Password => undef, |
|
700
|
|
|
|
|
|
|
Privileged => 0, |
|
701
|
|
|
|
|
|
|
Comments => undef |
|
702
|
|
|
|
|
|
|
); |
|
703
|
|
|
|
|
|
|
|
|
704
|
0
|
0
|
|
|
|
|
unless ($val) { |
|
705
|
0
|
|
|
|
|
|
die "couldn't create user_obj for %args{Name}: $msg\n"; |
|
706
|
|
|
|
|
|
|
} |
|
707
|
|
|
|
|
|
|
} |
|
708
|
|
|
|
|
|
|
|
|
709
|
0
|
0
|
|
|
|
|
unless ($user_obj->Id) { |
|
710
|
0
|
|
|
|
|
|
carp "We couldn't find or create $args{Name}. This should never happen" |
|
711
|
|
|
|
|
|
|
} |
|
712
|
0
|
|
|
|
|
|
return $user_obj; |
|
713
|
|
|
|
|
|
|
} |
|
714
|
|
|
|
|
|
|
|
|
715
|
|
|
|
|
|
|
=head3 create_links |
|
716
|
|
|
|
|
|
|
|
|
717
|
|
|
|
|
|
|
creates all accumulated links. |
|
718
|
|
|
|
|
|
|
We do this at the end so that all the tickets will exist, rather |
|
719
|
|
|
|
|
|
|
than doing it during ticket creation and having to work around |
|
720
|
|
|
|
|
|
|
future tickets not being imported yet. |
|
721
|
|
|
|
|
|
|
|
|
722
|
|
|
|
|
|
|
=cut |
|
723
|
|
|
|
|
|
|
|
|
724
|
|
|
|
|
|
|
sub create_links { |
|
725
|
0
|
|
|
0
|
1
|
|
my $self = shift; |
|
726
|
|
|
|
|
|
|
|
|
727
|
0
|
|
|
|
|
|
my $merges = $self->_merges; |
|
728
|
|
|
|
|
|
|
|
|
729
|
0
|
|
|
|
|
|
foreach my $ticket (keys %$merges) { |
|
730
|
0
|
|
|
|
|
|
my $into = $merges->{$ticket}; |
|
731
|
0
|
0
|
|
|
|
|
if ($self->config->debug) { |
|
732
|
0
|
|
|
|
|
|
print "\nMerging $ticket into $into" |
|
733
|
|
|
|
|
|
|
} else { |
|
734
|
0
|
|
|
|
|
|
print "."; |
|
735
|
|
|
|
|
|
|
} |
|
736
|
|
|
|
|
|
|
|
|
737
|
0
|
|
|
|
|
|
my $mergeinto = RT::Ticket->new($RT::SystemUser); |
|
738
|
0
|
|
|
|
|
|
$mergeinto->Load($into); |
|
739
|
|
|
|
|
|
|
|
|
740
|
0
|
0
|
|
|
|
|
unless ($mergeinto->Id) { |
|
741
|
0
|
|
|
|
|
|
print "Skipping $ticket => $into because $into doesn't exist"; |
|
742
|
0
|
|
|
|
|
|
next; |
|
743
|
|
|
|
|
|
|
} |
|
744
|
|
|
|
|
|
|
|
|
745
|
|
|
|
|
|
|
# Store the link in the DB. |
|
746
|
0
|
|
|
|
|
|
my $link = RT::Link->new($RT::SystemUser); |
|
747
|
0
|
|
|
|
|
|
my ($linkid) = $link->Create(Target => $into, |
|
748
|
|
|
|
|
|
|
Base => $ticket, |
|
749
|
|
|
|
|
|
|
Type => 'MergedInto'); |
|
750
|
|
|
|
|
|
|
|
|
751
|
0
|
|
|
|
|
|
my $ticket_obj = RT::Ticket->new($RT::SystemUser); |
|
752
|
0
|
|
|
|
|
|
$ticket_obj->Load($ticket); |
|
753
|
|
|
|
|
|
|
|
|
754
|
0
|
0
|
|
|
|
|
if ($ticket_obj->id != $ticket) { |
|
755
|
0
|
|
|
|
|
|
die "Ticket mismatch ".$ticket_obj->id ." and $ticket\n"; |
|
756
|
|
|
|
|
|
|
} |
|
757
|
0
|
|
|
|
|
|
my ($val, $msg) = $ticket_obj->__Set( Field => 'EffectiveId', Value => $into ); |
|
758
|
|
|
|
|
|
|
|
|
759
|
0
|
0
|
|
|
|
|
print " couldn't set EffectiveId: $msg\n" unless ($val); |
|
760
|
|
|
|
|
|
|
} |
|
761
|
|
|
|
|
|
|
|
|
762
|
|
|
|
|
|
|
} |
|
763
|
|
|
|
|
|
|
|
|
764
|
|
|
|
|
|
|
=head3 _merge_list |
|
765
|
|
|
|
|
|
|
|
|
766
|
|
|
|
|
|
|
private data storage routine to hold what tickets are merged where |
|
767
|
|
|
|
|
|
|
|
|
768
|
|
|
|
|
|
|
=head3 _merges |
|
769
|
|
|
|
|
|
|
|
|
770
|
|
|
|
|
|
|
takes ticket => id, into => otherid |
|
771
|
|
|
|
|
|
|
tracks what merges need doing after we're done |
|
772
|
|
|
|
|
|
|
creating all the tickets. |
|
773
|
|
|
|
|
|
|
|
|
774
|
|
|
|
|
|
|
When called without arguments, returns a hashref |
|
775
|
|
|
|
|
|
|
containing ticketid => ticket to merge into |
|
776
|
|
|
|
|
|
|
|
|
777
|
|
|
|
|
|
|
=cut |
|
778
|
|
|
|
|
|
|
|
|
779
|
|
|
|
|
|
|
sub _merges { |
|
780
|
0
|
|
|
0
|
|
|
my $self = shift; |
|
781
|
|
|
|
|
|
|
|
|
782
|
0
|
0
|
|
|
|
|
unless (@_) { |
|
783
|
0
|
|
|
|
|
|
return $self->_merge_list; |
|
784
|
|
|
|
|
|
|
} |
|
785
|
|
|
|
|
|
|
|
|
786
|
0
|
|
|
|
|
|
my %args = @_; |
|
787
|
0
|
|
|
|
|
|
my $list = $self->_merge_list; |
|
788
|
0
|
|
|
|
|
|
$list->{$args{ticket}} = $args{into}; |
|
789
|
0
|
|
|
|
|
|
$self->_merge_list($list); |
|
790
|
0
|
|
|
|
|
|
return; |
|
791
|
|
|
|
|
|
|
} |
|
792
|
|
|
|
|
|
|
|
|
793
|
|
|
|
|
|
|
=head3 _encode_data |
|
794
|
|
|
|
|
|
|
|
|
795
|
|
|
|
|
|
|
Used to make sure data gets properly unicode'd for RT3.6. |
|
796
|
|
|
|
|
|
|
Failure to use this in places will make non-americans unhappy |
|
797
|
|
|
|
|
|
|
|
|
798
|
|
|
|
|
|
|
Takes a hashref of arguments, returns an encoded hashref. |
|
799
|
|
|
|
|
|
|
|
|
800
|
|
|
|
|
|
|
=cut |
|
801
|
|
|
|
|
|
|
|
|
802
|
|
|
|
|
|
|
sub _encode_data { |
|
803
|
0
|
|
|
0
|
|
|
my $self = shift; |
|
804
|
0
|
0
|
|
|
|
|
my %args = %{shift||{}}; |
|
|
0
|
|
|
|
|
|
|
|
805
|
|
|
|
|
|
|
|
|
806
|
0
|
|
|
|
|
|
foreach my $key ( keys %args ) { |
|
807
|
0
|
0
|
|
|
|
|
if ( !ref( $args{$key} ) ) { |
|
|
|
0
|
|
|
|
|
|
|
808
|
0
|
|
|
|
|
|
$args{$key} = decode( $self->config->encoding, $args{$key} ); |
|
809
|
|
|
|
|
|
|
} |
|
810
|
|
|
|
|
|
|
elsif ( ref( $args{$key} ) eq 'ARRAY' ) { |
|
811
|
0
|
|
|
|
|
|
my @temp = @{ $args{$key} }; |
|
|
0
|
|
|
|
|
|
|
|
812
|
0
|
|
|
|
|
|
undef $args{$key}; |
|
813
|
0
|
|
|
|
|
|
foreach my $var (@temp) { |
|
814
|
0
|
0
|
|
|
|
|
if ( ref($var) ) { |
|
815
|
|
|
|
|
|
|
|
|
816
|
0
|
|
|
|
|
|
push( @{ $args{$key} }, $var ); |
|
|
0
|
|
|
|
|
|
|
|
817
|
|
|
|
|
|
|
} |
|
818
|
|
|
|
|
|
|
else { |
|
819
|
0
|
|
|
|
|
|
push( @{ $args{$key} }, decode( $self->config->encoding, $var ) ); |
|
|
0
|
|
|
|
|
|
|
|
820
|
|
|
|
|
|
|
} |
|
821
|
|
|
|
|
|
|
} |
|
822
|
|
|
|
|
|
|
} |
|
823
|
|
|
|
|
|
|
else { |
|
824
|
0
|
|
|
|
|
|
die "What do I do with $key for %args. It is a " |
|
825
|
|
|
|
|
|
|
. ref( { $args{$key} } ); |
|
826
|
|
|
|
|
|
|
} |
|
827
|
|
|
|
|
|
|
} |
|
828
|
|
|
|
|
|
|
|
|
829
|
0
|
|
|
|
|
|
return \%args; |
|
830
|
|
|
|
|
|
|
} |
|
831
|
|
|
|
|
|
|
|
|
832
|
|
|
|
|
|
|
=head1 AUTHOR |
|
833
|
|
|
|
|
|
|
|
|
834
|
|
|
|
|
|
|
Kevin Falcone C<< >> |
|
835
|
|
|
|
|
|
|
|
|
836
|
|
|
|
|
|
|
|
|
837
|
|
|
|
|
|
|
=head1 LICENCE AND COPYRIGHT |
|
838
|
|
|
|
|
|
|
|
|
839
|
|
|
|
|
|
|
Copyright (c) 2007, Best Practical Solutions, LLC. All rights reserved. |
|
840
|
|
|
|
|
|
|
|
|
841
|
|
|
|
|
|
|
This module is free software; you can redistribute it and/or |
|
842
|
|
|
|
|
|
|
modify it under the same terms as Perl itself. See L. |
|
843
|
|
|
|
|
|
|
|
|
844
|
|
|
|
|
|
|
|
|
845
|
|
|
|
|
|
|
=head1 DISCLAIMER OF WARRANTY |
|
846
|
|
|
|
|
|
|
|
|
847
|
|
|
|
|
|
|
BECAUSE THIS SOFTWARE IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY |
|
848
|
|
|
|
|
|
|
FOR THE SOFTWARE, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN |
|
849
|
|
|
|
|
|
|
OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES |
|
850
|
|
|
|
|
|
|
PROVIDE THE SOFTWARE "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER |
|
851
|
|
|
|
|
|
|
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED |
|
852
|
|
|
|
|
|
|
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE |
|
853
|
|
|
|
|
|
|
ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH |
|
854
|
|
|
|
|
|
|
YOU. SHOULD THE SOFTWARE PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL |
|
855
|
|
|
|
|
|
|
NECESSARY SERVICING, REPAIR, OR CORRECTION. |
|
856
|
|
|
|
|
|
|
|
|
857
|
|
|
|
|
|
|
IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING |
|
858
|
|
|
|
|
|
|
WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR |
|
859
|
|
|
|
|
|
|
REDISTRIBUTE THE SOFTWARE AS PERMITTED BY THE ABOVE LICENCE, BE |
|
860
|
|
|
|
|
|
|
LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL, |
|
861
|
|
|
|
|
|
|
OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE |
|
862
|
|
|
|
|
|
|
THE SOFTWARE (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING |
|
863
|
|
|
|
|
|
|
RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A |
|
864
|
|
|
|
|
|
|
FAILURE OF THE SOFTWARE TO OPERATE WITH ANY OTHER SOFTWARE), EVEN IF |
|
865
|
|
|
|
|
|
|
SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF |
|
866
|
|
|
|
|
|
|
SUCH DAMAGES. |
|
867
|
|
|
|
|
|
|
|
|
868
|
|
|
|
|
|
|
=cut |
|
869
|
|
|
|
|
|
|
|
|
870
|
|
|
|
|
|
|
1; |